Delivery and Returns

Delivery

All UK orders are sent via Royal Mail.
Please allow an estimated 2–10 working days for delivery.
FREE UK standard delivery is available on orders over £60.

Online Returns

This returns policy applies to website purchases only.

Purchases made in-store are subject to our separate in-store Returns Policy.
Pitter Patter Kids Ltd
33 High Street
Uppermill
Saddleworth
Greater Manchester
OL3 6HS
14-Day Returns
You have 14 days from receiving your order to return an item for a refund or exchange, provided the item is in perfect, resalable condition and is returned in the original shoe box it arrived in.
Please ensure shoes are only tried on indoors on a clean, carpeted surface.
Worn or washed items, items returned without their original shoe box, or items returned in a damaged shoe box will not be eligible for a refund or exchange.

How to Return an Item
Your order will include a packing slip containing all the information you need to arrange your return or exchange. Please complete the relevant section and include it with your return.
There is no need to email us before returning your item.
If you have lost your packing slip, please email rachel@pitterpatterkids.co.uk with your order number and details of the item(s) you wish to return or exchange, and we will provide the information you need.

Return Postage
Customers are responsible for the cost of returning items to us.
Please obtain proof of postage when returning your parcel and keep this until your return has been processed. We cannot accept responsibility for items that are lost or fail to reach us.

Questions
If you have any questions regarding delivery or online returns, please contact us at:
rachel@pitterpatterkids.co.uk